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Bangladeshi
Matrimony
Terms and Conditions of membership in BangladeshiMatrimony
Welcome to BangladeshiMatrimony.com

These Terms and Conditions (“Terms”) are published for access or usage of “www.Bangladeshimatrimony.com”, in the form of website or in any form including mobile versions or applications (the “Website”). The Website is operated by Bangladeshi Matrimony Private Limited, Co. No. C173810/2021 with registered office at 169, Shanti Niketon, Tejgaon Industrial Area, Dhaka-1208, operating office at House: 35, Road: 7, Block: G, Banani, Dhaka-1213 (the “BDM”), which is a wholly owned subsidiary of Matrimony.com Limited, CIN: L63090TN2001PLC047432, a company incorporated under the provisions of the Indian Companies Act, 2013 and having its registered office at No.94, TVH Beliciaa Towers, Tower - 2, 5th Floor, MRC Nagar, Chennai, Tamil Nadu - 600 028, India (‘MCL’).

To use the services of the Website you agree to register and sign-in and you agree to be bound by these Terms. These Terms therefore govern your access to and use of the services and forms a legal agreement between you and BDM. Please read these Terms very carefully before using the Website. If you do not want to be bound by these Terms, you must not use the Website. These Terms also include the applicable policies which are incorporated herein by way of reference and as amended from time to time . The Terms may be altered by BDM from time to time, at its sole discretion.

In these Terms, references to "End User" shall include the end user using and / or accessing the Website. The purpose of this Website is to serve as a platform which connects marriage prospects (“Registrants”). End Users may be persons looking for marriage prospects or may also include the following relations of Registrants: father, mother, brother, sister, relative or a friend. The term "you" is used to mean "End User".

Scope

A.Each End User understands and acknowledges that BDM acts as a "Service Provider " as defined under clause (1) sub-clause (v) of Section 2 of the Digital Security Act, 2018 and shall be entitled for immunity by virtue of Section 38 of the said act and not be liable under the said act or relevant rules.

B.BDM acts as a platform to enable End Users to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of BDM's registered users, for seeking lawful matrimonial alliances for themselves or if they are not the End Users then, on behalf of the Registrants. The profiles in the database of BDM are classified broadly on the basis of language and region for the ease and convenience of the End Users. End Users are provided with free / paid access for searching profiles from the database of BDM, as per the partner preference set by them (on the Website) and can shortlist the profiles in which they are interested. Use of the BDM Services is limited to parties that can lawfully enter into and form contracts under applicable law, the eligibility of which is provided in the next Clause 1.

1. Eligibility

A.To register as an End User of the Website or use this Website, you must be of legal age to enter into a contract as per the Bangladeshi Contract Act, 1872 and the Bangladeshi Majority Act, 1875 (currently 18 years of age) and you represent and warrant that you are neither prohibited nor disqualified by any law in force, to which you are subject to, from entering into a contract and have the right, authority, and legal capability to enter into this agreement.

B.Each End User must ensure that a he / she or the Registrant is a:

i.Citizen of Bangladesh; or

ii.Person of Bangladeshi Origin; or

iii.Non-Resident Bangladeshi; or

iv.Person of Bangladeshi Descent or Heritage; or

v.Person who intends to marry a person of Bangladeshi Origin.

C.Further each End User confirms that he / she is or shall ensure that the Registrant is:

i)Of legally marriageable age as per the laws of Bangladesh which is 18 years or above (for a female) or 21 years or above (for a male).

ii)A female under 18 years, with permission to marry from parents and a court.

D.If you or the Registrant has applied for Divorce, you shall register on the Website by clearly stating "Awaiting Divorce" during registration.

E.In case you are registering on behalf of the Registrant and created profile(s) in the Website on their behalf or if you are accessing the Website on their behalf, you represent and warrant that you have taken such Registrant’s consent for their profile creation and for accessing the Website.

2. Registration

A.You must complete the registration process to use the BDM Services. BDM expects that you would complete the registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you / Registrant which will help you to meet your parameters. As a part of registration, you shall provide us with your or Registrant’s full name, address, date of birth, phone number, e-mail address and any other related information / documents as requested by us from time to time.

B.You shall read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field(s) other than the applicable field (including mentioning user IDs / profile IDs of other platforms / websites / apps or repeating your details in another fields, after filling them once in the relevant fields or photographs of third persons. BDM also reserves the right to block the registration of your profile on the Website, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the End Users in their profile. Registration of duplicate profiles of the same person is not allowed in the Website. BDM shall have full right to suspend or terminate (without any notice) such duplicate profile.

C.End Users agree that they will not have any claim against BDM for any delay in posting his / her or the Registrant’s information on the Website due to any technical reasons. Newly created profile(s) will be checked for correctness and may be immediately activated after quality declaration and / or verification by BDM, including requiring the End Users to provide additional documents to verify identity, if required. BDM reserves full rights to discontinue, deactivate, or terminate a profile (without any notice) and forfeit any amount paid by you towards End Usership fee and refuse to provide BDM service to you thereafter, if at any point of time BDM comes to know or discovers after investigation that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete or if the contents or material or information of such profile are unlawful / illegal, objectionable, not acceptable and / or if it contains violent language or inappropriate material. BDM will not be held responsible for any loss or damage resulting from discontinuation of the service(s). BDM will also not be responsible for any damage caused due to others accessing your profile.

D.Further you may fill in your email id and phone number in any of BDM’s registration campaigns appearing in various websites as part of BDM's advertisements, basis which you agree to receive calls from BDM's customer service centre to get assisted in getting your profile registered on BDM's Website.

E.You acknowledge and confirm that your registration with BDM and the usage of BDM services / Website is with the bona fide intention of your marriage / Registrant’s marriage and not meant to encourage and / or promote illicit sexual relations or extra marital affairs or to engage in any activity that is illegal or unlawful under the applicable laws. If BDM discovers or becomes aware that any End User is using this Website to promote or engage or indulge in illicit sexual relations or extra marital affairs, or engaging in any activity that is illegal or unlawful under the applicable laws, your membership will be terminated forthwith without any refund and without any liability to BDM. BDM's discretion to terminate shall be final and binding. BDM may, at its discretion, also initiate legal action, as appropriate, against you.

F.The Website is restricted strictly to the personal use of End Users / Registrants only and may not be used in connection with any commercial endeavours including providing unauthorized framing of or links to other websites, whether deemed competitive to BDM or otherwise. Organizations, companies, businesses and / or individuals carrying on similar or competitive business cannot become End Users or use BDM services or End Users data or Website for any purpose. You shall not use the BDM services or Website for any illegal and / or unauthorized purpose. In case of using the Website in the above manner you will be investigated and BDM reserves its right to initiate appropriate legal action including without limitation, civil, criminal, and injunctive redress for breach of these obligation.

G.The Website shall not be further used for purposes other than what is contemplated herein including collecting usernames, email IDs or other information of End Users and / or Registrants for the purpose of commercial exploitation like sending unsolicited emails, spamming, phishing etc.

3. Account Security

A.You are solely responsible for maintaining the security and safeguarding the confidentiality of your BDM login credentials such as your user id, password, OTP, etc., and for restricting access to your computer / mobile to prevent unauthorized access to your account.

B.Any password generated may be used only during the term of the membership of BDM services to access your account to use BDM services, including electronically accepting your transactions and reviewing your completed transactions. You may not disclose your password to any third party (other than third parties authorized by you to use your account in accordance with these Terms) and are solely responsible for any use of or action taken using your password. If your password is compromised, you must immediately notify BDM of such incident and change your password. BDM does not ask for passwords or OTPs and you are cautioned not to share your passwords or OTPs to any person. You agree to accept responsibility for all activities that occur under your account.

C.BDM shall not be held liable for any loss or damage arising from your failure to meet your obligation under this Clause.

4.Role and Responsibility of BDM

A.BDM reproduces details you uploaded on its Website on "as is as available" basis once you register, and also share the your / Registrant’s profile with other End Users within any of MCL’s websites, including www.Bangladeshimatrimony.com.

B.BDM's only obligation is to provide an interface to End Users to search for prospects themselves or for Registrants without any assistance. BDM in no way guarantees the genuineness of the information provided by End Users.

C.The profile search conducted by any End User and the matches shown thereof are automatically generated by BDM, and based on the partner preference set by you. In the event of End User changing their partner preference on the Website, then the automated system-generated prospect results of the Website may also undergo corresponding change.

D.All information collected and / or provided by or received from End Users may be retained, stored, preserved, published and shall be provided to the relevant authorities by BDM and / or MCL, if applicable, for the purposes of investigation as stipulated under all the applicable laws of the relevant jurisdictions, including, Bangladeshi Digital Security Act, 2018 and / or rules made thereunder.

E.All data, electronic records, electronic mails, electronic signature, and any other information electronically provided by and / or collected from End Users may be retained, stored, preserved, published, and provided to the relevant authorities by BDM and / or MCL for the purposes of investigation as stipulated under all the applicable laws of the relevant jurisdictions, including, the Bangladeshi Information and Communication Technology Act, 2006 and / or rules made thereunder.

F.BDM does not prohibit other End User(s) from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested. BDM cannot guarantee that you will receive responses and you agree and acknowledge that BDM shall not be held responsible for absence of replies from other End User(s). In such cases, BDM shall not give any refunds or credits.

G.BDM cannot guarantee or assume responsibility for any specific results from the use of the data available from the BDM service(s).

H.BDM shall safeguard sensitive user information using security standards, authentication mechanisms, access controls and encryption techniques.

I.BDM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the BDM servers.

J.BDM has a special safety feature for female End Users / female Registrants, called "Secure Connect", which enables female End Users to take control of their privacy and safety while searching for their life partner. "Secure Connect" has a calling feature that lets the female End Users / female Registrants to receive calls from men who have premium membership without revealing their contact numbers to them. It is up to the female End Users / female Registrants to respond to the other party and BDM has no control over the same.

K.BDM shall retain the right but do not have the obligation to conduct background checks on the profile created by you or by any End User. Further, BDM is under no obligation to perform background checks at the behest or request of any End User. The background checks, if any, may be undertaken solely at the discretion of BDM and / or MCL or if required by law.

L.BDM does not authenticate / endorse any information of any profile and BDM shall not be liable for any misbehaviour / misrepresentations made by any person to you or the Registrant during any medium. Please check "Safe Matrimony" link in the Websites for guidance.

M.In order to protect Registrants and / or End Users from any abuse / misuse, in the event of a complaint, BDM reserves the right to restrict / suspend the number of communications / profile contacts & responses / emails which End User may send to other End User(s) in any 24-hour period to a number which BDM deems appropriate in its sole discretion.

N.BDM has the right but not the obligation, from time-to-time, if it suspects any activity that is inappropriate under applicable law, to monitor and review the messages sent by you to another End User for ensuring compliance of these Terms or of the applicable laws. In the above scenario, after investigation BDM may restrict / amend / modify / restrict / delete any message / content of the profile in its own discretion. Transmission of any such messages shall constitute a breach of these Terms and BDM shall be entitled to terminate your membership forthwith. For the purpose of this clause, BDM reserves the right to screen messages that you may send to other End User(s) and also regulate the number of your chat sessions in its sole discretion.

O.BDM may not frequently monitor the conduct of all End Users on the Website. End Users shall not use any information obtained from BDM Service(s) in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any End User’s or Registrant’s information without their prior explicit consent.

P.BDM and / or MCL reserves the right to determine and control all aspects (including all functionality) of the BDM Services as well as the right to re-design, modify and remove any or all aspects of them. BDM may amend any of these Terms at any time, and solely at BDM's discretion. Any changes will be effective upon the posting of such changes on the Website, and you are responsible for reviewing these locations and informing yourself of all applicable changes or notices. All notice of changes to this Agreement will be posted on the Website for at least 30 (thirty) calendar days. Your continued use of the BDM Services after BDM's posting of any changes will constitute your deemed acceptance of such changes or modifications.

5. Role and Responsibility of End User

A.You shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.

B.You shall verify the credentials of the other Registrant(s) / End User(s), exercise due care and caution regarding his / her profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. BDM shall not be liable for short-coming due to any misrepresentations made by any of its End Users.

C.An End User shall not commit any act or omission which is likely to result in violation of one or more provisions of the applicable laws of the relevant jurisdictions, including that of the Bangladeshi Digital Security Act, 2018 and rules made thereunder and Bangladeshi Information and Communication Technology, 2006 and rules made thereunder. If an End User commits an act or omission which violates one or more provisions of the applicable laws of the relevant jurisdictions, including, Bangladeshi Digital Security Act, 2018 or rules made thereunder and Bangladeshi Information and Communication Technology, 2006 and rules made thereunder, then such End User shall be solely liable for any such violation and BDM and / or MCL shall not in any manner be held liable for such violations committed by such End User. If such violation of applicable laws by an End User is found by BDM and / or MCL, the membership of such End User shall be terminated forthwith. If an End User is aware of an actual or purported violation of one or more of the applicable laws, then such End User shall duly and immediately report such violation to BDM and / or MCL and the appropriate investigating authorities.

D.You are solely responsible for the content that you display on the Website for the purpose of communication to other End Users and agree to not provide illegal, misleading or false information.

E.End Users are expected to be cautious of Registrants / End Users who ask for favours in terms of money or otherwise. End Users shall exercise extra caution when communicating with Registrants / End Users that seem unreliable e.g.- calls from multiple phone numbers, refuses to disclose their physical identity through face-to-face meeting (physically or through video calls) or refuses to involve family and friends in match-making. End Users should also be cautious of suspended profiles status before you finalize an alliance with an End User / Registrant.

F.End Users are expected to visit URL https://www.Bangladeshimatrimony.com/safematrimony/ for understanding the safety measures on partner search and awareness towards online safety.

G.Members, for the following activities, accept and agree that they shall be fully responsible for all the consequences of such activity and BDM is in no way responsible for it. Therefore, End Users are advised to refrain from:

H.Entering into any financial transactions with other Registrant(s) / End User(s). End Users shall not seek financial help or provide financial help from / to the other Registrant(s) / End User(s).

II.Using abusive language when they communicate with the other End Users.

III.Being discriminative or using racially offensive comments, etc.

IV.Sharing of confidential and personal data with each other including but not limited to sharing of bank details, etc.

V.Entering into physical relationship with any Registrant / End User before marriage.

VI.Violating any law for the time being in force.

VII.Mentioning details of other matrimonial services while sending personalized messages.

VIII.Sending any messages to other End Users that are obscene, lewd, licentious, and defamatory, promote hatred, threatening or harassing in any manner.

IX.Performing an e-transaction through an electronic or digital medium of any bank, insurance, or any other financial institution or any mobile money service providing organization without legal authority.

X.Performing an e-transaction that has been declared illegal by the Government or the Bangladesh Bank (the Central Bank).

XI.Intentionally or knowingly transmitting, publishing or propagating any data-information which he knows to be offensive, false or threatening in order to annoy, insult, humiliate or malign a person.

XII.Publishing or propagating or abetting to publish or propagating any information, as a whole or partly, which he knows to be propaganda or false, with an intention to affect the image or reputation of the country, Bangladesh, or to spread confusion.

XIII.Sharing any material that infringes or violates another party’s rights (including, but not limited to, intellectual property right and privacy rights.

H.You hereby understand and agree that you are solely liable for your connections with other End Users through BDM. Every End User submitting his / her or Registrant’s matrimonial profile is required to give all the facts essential for establishing a marital relation. Concealing facts relevant to marriage could result in loss or damage or prosecution for which BDM cannot be held responsible in any way. Any information / data required by BDM for using the BDM services shall be provided by the End User, as and when sought by BDM. End Users are expected to disclose his / her or Registrant’s health records during profile enrolment which includes any pre-existing illness, physical disability, etc. and through these Terms, the BDM Member is consenting to provide this information. Non - disclosure at the time of enrolment shall be treated as violation of the Terms and BDM shall retain their right under clause 2 (B) of these Terms to not register such End User.

I.To get better search results, End Users are expected to provide his / her or Registrant’s latest photograph, which shall not be more than 3 (three) months old. Providing old photographs / photographs of third persons, inaccurate / false information shall be treated as violation of these Terms and BDM shall retain their right under clause 2 (B) of this terms and conditions.

J.End Users agree that for getting effective search results of prospects on the Website, you will regularly log in to the profile maintained in the Website and send expression of interest which are automated messages to prospects / other End User(s) as a free End User, and in the event you have availed paid BDM package, you can send personalized messages to prospects to show your expression of interest / replies. Contact information of End User's profile will be displayed only to paid members. Free membership is only for a limited time. BDM reserves right to discontinue free membership at any time. BDM Member also may review the expression of interest sent to you / read the messages sent to you by End User(s) and may respond suitably.

K.You also agree that while accessing / using the Website, you will be guided by these Terms of the Website including but not limited to the use of feature of Website like chat instantly with End User / Registrant, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.

L.For the best search results, an End User shall to update his / her or Registrant’s profile in BDM Website for any change in the particulars furnished in his / her or Registrant’s profile.

M.Each End User shall, in case where his / her or Registrant’s marriage has been fixed or when End User is no longer interested in BDM’s services, delete the profile uploaded on the Website, by themselves or by notifying BDM for removal / deletion of the profile in writing through his / her registered email ID. In such cases, the an End User shall not be entitled to any refund from BDM.

N.Each End User agrees to use secure devices, software and networks in a private place for accessing the BDM services.

O.An End User shall not use any kind of bots like web robots, chatbot or any other automated processes / programs / scripts to use, communicate, contact, interact or respond in BDM Website and / or with End Users. End Users shall not probe, scan or test the vulnerabilities of the BDM Website or any network connected to the Website or breaches the security measures instituted by BDM.

P.End Users shall not make any payment / transfer any amount to account of any BDM / MCL employee(s). All payments shall be made only to BDM account.

Q.End Users are expected to approach BDM to resolve their complaints and grievances and shall not air their grievance / complaints in social media.

R.You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. Without limiting the foregoing, if you believe that your work has been copied and posted on the Website through the BDM Service in a way that constitutes copyright infringement, please provide BDM's Customer Care Centre (contact provided below) with the following information in writing: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located on the Website; your address, telephone number, and email address; a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and where applicable a copy of the registration certificate proving registration of copyright or any other applicable intellectual property right; a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

S.An End User shall not engage in advertising to, or solicitation of other End Users to buy or sell any products or services through the BDM Service. You will not transmit any chain letters or junk email to other End Users.

T.BDM is not responsible for any activity of End User that:

i.is delayed in operation due to technical or other reasons.

ii.involves the transmission of "junk mail", "chain letters," or unsolicited mass mailing or "spamming";

iii.promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

iv.contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);

v.displays or makes reference(s) to written material, any image or any other representation of ideas or theories, which advocates, promotes or incites hatred, discrimination or violence, bigotry, against any individual or group of individuals, based on race, colour, descent or national or ethnic origin, as well as religion, including making references to castes, sects, sub-sects which are prohibited by applicable laws or not recognised under the applicable laws.

vi.provides material that exploits people under the age of 18 years in a sexual or violent manner, or solicits personal information from anyone under the age of 18 years;

vii.provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;

viii.solicits passwords or personal identifying information for commercial or unlawful purposes from other users / End Users; and

ix.engages in commercial activities and / or sales such as contests, sweepstakes, barter, advertising, and pyramid schemes.

x.is in indirect contravention of the applicable laws.

U.You authorize us to verify your / Registrant’s information (including any updated information), and to charge your bank account for any sums payable by you to us including taxes. Except as provided otherwise, all amounts contemplated in these Terms will be expressed and displayed in the Local Currency (BDT), and all payments contemplated by these Terms will be made in the Local Currency. If BDM discovers erroneous or duplicate transactions, BDM reserves the right to obtain reimbursement from you by lawful means.

6. Customer Care / Customer Service

In the event you come across any concerns in BDM's service, then please be free to contact us:

Email ID : helpdesk@globalmatrimony.com
Contact No : 09610002022 [Operating Days and Hours: Saturday to Thursday, 9am-6pm (Excluding Govt. Holidays)]

7.Medium of Communication for End Users

A.As an End User, you hereby consent to receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through WhatsApp messages from BDM / MCL or other Websites owned by MCL or their partners.

B.BDM by its automatic system may send to End Users profile(s) of prospects by way of images / documents / messages / links. Each End User agrees and confirms that the mobile number submitted to BDM for verification or alternative number if any provided, is not registered with the Do Not Disturb and / or National Customer Preference Register or any other similar registration and they consent to use of such mobile number which shall not result in any complaint. Each End User further agrees that even if End User is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register, the calls from BDM either to the verified mobile number or alternative number, if any provided, shall not be treated as promotional calls.

C.You are also entitled to set up your communications frequency from BDM, e.g., only on weekends or fortnightly. You may also opt for not getting any call from BDM by ticking the appropriate box in the Website, provided that, you agree to receive calls from relationship manager of Assisted Matrimony / Elite Matrimony for contacting you as a shortlisted profile for its registered members.

8. Confidentiality

Any feedback you provide to BDM shall be deemed to be non-confidential. BDM shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) BDM Member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from BDM for the feedback under any circumstances.

9. Privacy of Membership

To protect your privacy and understand BDM's practices as amended from time to time, please read and follow BDM's privacy policy which also governs your visit to BDM and use of BDM services. The personal information / data provided to us by you during the course of usage of BDM will be treated as confidential and in accordance with the privacy policy and applicable laws and shall be used only for the purposes mentioned therein. If you object to your information being transferred or used, please refrain from using the Website and / or BDM’s services.

10. Grievance Cell

A.You are encouraged to provide clear, constructive and cogent suggestions to the grievance officer, in writing, to improve the quality of BDM's services. Only those suggestions which are laid out in sufficient detail may be considered by the grievance officer and addressed. BDM and / or MCL has no obligation to consider every suggestion made by you and BDM and / or MCL may address the suggestion at its sole discretion. Further, BDM and/or MCL has the right but not the obligation to notify you of the changes made to BDM Services or the Website based on your suggestion(s).

B.You are under an obligation to report all actual or purported violations of these Terms and / or applicable laws and any misuse or abuse of the Website to the Grievance officer. In the event you come across any violation by another End User including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, or another End User is impersonating etc., then you may then please be free to provide your concerns in writing or email us with digital signature to:

Grievance Officer

Mr. Shahrukhur Rahman Khan

Contact Address : House- 35, Road- 7, Block- G, Banani, Dhaka-1213

Email: grievanceofficer@matrimony.com

C.On receipt of such complaint, BDM may investigate such complaint and if necessary, may terminate the membership of the End User responsible for such violation abuse or misuse without any refund. Any false complaint made by an End User shall make such End User liable for termination of his / her membership without any refund.

11. Disputes between Members

A.End Users are solely responsible for the communications (through any medium) with prospects / other End Users. BDM expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any End User interest via e-mail, chat, interaction, WhatsApp or any other medium of communication between End Users either using Website or otherwise.

B.In case of any dispute between you and any other End User, BDM has no obligation, to monitor any such disputes arising between such End Users, and BDM shall not be party to any such dispute / litigation etc. You hereby agree to release BDM (and its officers, directors, employees, agents and affiliates) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

C.BDM is not a broker or the agent of any End User / Registrant, and BDM does not partake in the exchange of any kind of discussion between the End Users / Registrant / prospects or the results of their discussion.

D.End Users agree and acknowledge that BDM is merely a service provider and intermediary and will not be held liable for any legal dispute between End User(s) / Registrant(s).

12. Content Right

A.You agree that all content of BDM belongs to BDM and MCL, excluding your or third party content, but including advertisement on the Website for which BDM has requisite license / right in terms hereof to display the same on BDM's Website. You acknowledge that you alone are responsible and liable for the content (mandatory or optional content you publish or display on the Website or transmit to other End Users) and information including the profile details, photograph and other content(s) keyed in the relevant field(s) of the Website at the time of the creation of the BDM profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by BDM paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by submitting the content / information to BDM, you hereby grant BDM a worldwide, non-exclusive, royalty-free, perpetual sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the BDM's business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content / information (and derivative works thereof) in any media formats and through any media channels.

B.BDM reserves the right to verify the authenticity of content posted on the Website. In exercising this right, BDM may ask you to provide any documentary or other form of evidence supporting the content you post on the Website. If you fail to produce such evidence, or if such evidence does not in the reasonable opinion of BDM establish or justify the claim, BDM may, in its sole discretion, terminate your membership without a refund.

C.While BDM does not accept any obligation to monitor the content / information in your profile, if the content / information is found not to be in compliance with these Terms or is found to be in contravention with any laws, BDM retains the right to immediately halt, prevent, restrict access to the BDM Services or delete the content / information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (B) of these Terms) in the event any content of your profile violates any applicable Law and / or these Terms. You agree that if the situation warrants BDM may at its sole discretion put restriction on any BDM Member from communicating with other End User(s).

D.BDM reserves the right to proceed / initiate appropriate steps under the prevailing law against infringement by violators of the its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.

E.You agree that BDM may, in BDM’s sole discretion, disclose or make available any information provided or submitted by you or related to your participation under these Terms, including information regarding your profile / Registrant’s profile or your transactions, your messages to any judicial, quasi-judicial, governmental, regulatory or any other authority, as may be required by us to co-operate and / or comply with any of such authority’s orders, instructions or directions or to fulfil any requirements under applicable laws.

13. Third Party website

A.BDM Members understand and agree that BDM may allow third parties to display advertisements on the BDM Website and BDM does not control the contents of such third party advertisement on the BDM Website. Third party websites to which links are given on Website are not governed by these Terms and all such third party websites are governed by their own terms and conditions for use and privacy policy, if any, and in case of conflict the terms and conditions of the third party website shall prevail over these Terms. BDM does not in any manner whatsoever authenticate, endorse, verify or certify these third party websites or any contents therein. Please note that a you may click on links to third party websites at his / her sole risk and responsibility.

B.Each End User agrees and understands that BDM may also allow third parties to provide services on the Website such as horoscope, matching etc., and BDM may also collect the payment for such third party services to you, and BDM in this regard can have revenue sharing arrangement with such third party, however in no event shall BDM be liable to you for such third party services.

C.BDM reserves the right to add / delete / alter / modify / suspend any or all the BDM Services at any time as it may deem fit, without notice. Each End User uis expected to see the change on the Website.

14. Limitation of liability

A.MCL / BDM or its office bearers shall under no circumstances be liable or responsible to BDM Member or his / her authorized representatives or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of the Website and / or third party website and / or BDM services, even if BDM or MCL has been advised of the possibility of the damages.

B.BDM informs you that the exchange of your / Registrant’s profile(s) through or by BDM should not in any way be construed as a matrimonial offer and / or recommendation and / or advice or guarantee given to the End User, from or by BDM.

C.MCL / BDM will not be liable in case of any wrong / improper match made due to unavailability of profiles from BDM / MCL's owned other websites.

D.MCL / BDM or its office bearers shall under no circumstances be liable, if any, for the End User / Registrant entering into financial transaction with any other End User / Registrant or any third party.

E.MCL / BDM or its office bearers shall under no circumstances be liable, if any, for any End Users not responding / reciprocating when you approach such End User for matrimonial alliance.

F.Notwithstanding anything to the contrary contained herein, BDM's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to BDM, for any specific BDM paid package, and no further.

15. Member Class Action Suits

You acknowledge and confirm that you will not bring or participate in any class action or other class proceeding in connection with any dispute with BDM. Further, neither you nor BDM agrees to class arbitration.

16. General

A.Each End User agrees and covenants that he / she will not at any time, directly or indirectly, make, publish or communicate or allow a Registrant to directly or indirectly, make, publish or communicate to any person or entity or in any public forum any defamatory or disparaging remarks, comments, or statements, in any form, concerning BDM and / or MCL and / other End User(s) / Registrant(s) or its businesses, or any of its employees, officers, shareholders, members or advisors, or any member of the board. This Clause does not, in any way, restrict or impede an End User from exercising protected rights to the extent that such rights cannot be waived by agreement or from complying with any applicable law or regulation or a valid order of a court of competent jurisdiction or an authorized government agency, provided that such compliance does not exceed that required by the law, regulation, or order. Each End User shall promptly provide written notice of any such order to BDM.

B.In the event you file a false complaint against another Registrant / End User on the Website and consequently BDM has suspended / deleted such Registrant’s / End User's profile based on your complaint, then BDM reserves its right to initiate appropriate legal (civil and / or criminal) action against you and claim any and all costs expenses from you, for such irresponsible / misrepresentation / illegal / unlawful action. BDM also reserves its right to suspend your account and, in such case, you agree to forfeit any and all amounts paid by you for the BDM services as per clause 2 (B) of these Terms.

C.Notwithstanding anything contained herein, BDM shall not be made responsible for your acts which are / content uploaded by you which has: false, misleading, obscene, threatening, libelous, blasphemous, slanderous, defamatory or invasive of another person's (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic or sexually explicit material or adult-oriented content or suggestive, provocative, lewd, licentious, profane, predatory in nature, pedophilic, abusive, harassing, bullying, advocating, threatening, hateful, or otherwise unfit for reproduction; or suggests or encourages unfair or illegal / indecent, unlawful activity, offensive of any kind, other prohibited and regulated content, including usage of explicit language, whether in English or other languages, or which is explicit by transliteration. BDM reserves the absolute right to delete / modify, in any manner as it deems fit, any content of any profile of any End User / Registrant on the Website (once such instance comes to BDM’s notice), which contains the aforesaid items or where such acts are done by an End User.

D.BDM also reserves the right to block / delete / suspend the profile which might be unfit, offensive, illegal or that might violate the rights, harm or threaten the safety of BDM's office bearers / employees (including undue communication with any employee) and / or other Registrants or using the Website as a means of communication while sending messages to other End Users regarding their profile identity in other matrimonial websites.

E.Once your paid membership expires, you cannot avail the unexpired balance phone call count / unexpired SMS. Similarly, you cannot access the already viewed End User(s) contact information unless you renew your account within 30 days. However, on renewal, the unexpired phone call / SMS shall be carried forward to your account from the last day of expiry.

F.In case of conflict between these Terms and terms and conditions of any other website including other websites of MCL, these Terms of BDM Website shall prevail for the service provided through this Website.

G.These Terms, accepted upon use of the Website and further affirmed by becoming an End User, is the entire agreement between you and BDM regarding the use of the Website and / or other BDM services. If any provision of these Terms is held invalid, the remainder of these Terms shall continue in full force and effect.

17. Disclaimer

A.The Website and BDM services, including all content, software, functions, materials and information available are provided "as-is". As an End User of the Website and / or services, you access and use the website, BDM services and any online portal or tool provided by BDM at your own risk. BDM and its affiliates waive and disclaim: (1) any representations, warranties, declarations or guarantees regarding this agreement, the BDM services or the transactions contemplated hereby, including any implied warranties or declarations; (2) any obligation, liability, right, claim or remedy in tort, whether or not arising from BDM's default or negligence. BDM does not warrant that the functions contained in the Website or the BDM services will meet your requirements or be available, timely, secure, uninterrupted or error free, and BDM will not be liable for any service interruptions, including, but not limited to system failures or other interruptions that may affect the receipt, processing, acceptance, completion or settlement of any transaction. BDM and its affiliates disclaim to the maximum extent permitted under applicable law, all warranties of any kind, whether express, implied or statutory.

B.BDM does not warrant that the Website, its servers, or e-mail sent from BDM are free of viruses or other harmful components. BDM will not be liable for any damages of any kind arising from the use of this BDM Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. BDM does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on the Website and using BDM services (both paid and free).

C.Notwithstanding anything contrary contained anywhere, under no circumstances, BDM shall be held responsible or liable whatsoever or howsoever, for damages caused, arising out of, relating to or connected with:

i.any act or omission done by BDM / MCL / payment gateway / alliance partner, etc.;

ii.any untrue or incorrect information submitted by you or on your behalf regarding the religion, caste or creed or any other personal information.;

iii.any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other End User (including suspension/deletion of the profile from BDM);

iv.any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;

v.any cyber crime attempted or committed by anyone;

vi.any incident of force-majeure or 'act of god';

vii.any issue already stated in these Terms including limitation of liability clause of these Terms;

viii.using / availing of third party services namely horoscope, matching services, etc. and for paying them through the Website;

ix.BDM shall not be liable for the outcome of during any interaction in a meeting, call, SMS, chat, email or social media posts at any point of time; or

x.Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.

You agree that your use of the Website is at your sole risk.

E.BDM is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app. BDM is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app.

18. Indemnity

By using the Website and / or BDM’s services you agree to defend, indemnify, and hold harmless BDM, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person due to or arising out of your use of the BDM service in violation of these Terms and / or arising from a breach of these Terms and / or any breach of your representations and warranties set forth in these Terms. This defence and indemnification obligation will survive in perpetuity.

19. Termination

A.In addition to the termination rights available to BDM elsewhere in these Terms, BDM reserve its right to terminate your membership and / or suspend / delete your profile / Registrant’s profil, at BDM's sole discretion without any notice to you and take any action as mentioned in Clause 2 (B) of the Terms and Conditions, in case you:

i.seek physical / financial favours from other registered members of BDM; or

ii.have provided incorrect information on the Website; or

iii.have committed any fraudulent/ unlawful / illegal activities through the use of the Website; or

iv.have violated these Terms; or

v.have misappropriated the name, likeness, email address, contact number or other personally identifiable information of another End User and created a profile on the Website by impersonation / falsification / misrepresentation / without consent of the person who's profile is being uploaded / registered or use only part information including using photo of third parties without the permission of such third parties or act with other members / employees in indecent / improper manner.

B.If BDM receives any complaint against you and consequently, BDM has suspended / deleted your profile, then BDM shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.

C.Unless otherwise provided in these Terms, membership may be terminated by BDM or you without assigning any reasons by serving 7 (seven) days’ written notice on the other, and in such cases, all amount paid until the date of termination by you to BDM shall be forfeited.

D.Upon termination / suspension of membership, your right to use or access the BDM Website BDM services will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the BDM Services shall not relieve you of any obligations arising or accruing prior to such termination.

E.The termination of these Terms shall be without prejudice to all rights and obligations of BDM accrued under these Terms prior to such termination and without detriment to any and all rights available to BDM under law, equity, or otherwise. BDM shall have no further obligations hereunder following such termination except for obligations which survive such termination pursuant to these Terms.

20. Arbitration

A.BDM is interested in attempting to resolve disputes amicably by mediation, and we encourage the end-users to contact us before resorting to arbitration.

B.If the dispute is not resolved by mediation within 30 (thirty) days from the date of such dispute, then such dispute may only be resolved through arbitration as follows:

i.Any dispute or difference whatsoever arising between the parties out of or relating to the construction, meaning, scope, operation or effect of this contract or the validity or the breach thereof shall be settled by arbitration in accordance with the Rules of Arbitration of the Bangladesh Council of Arbitration and the Award made in pursuance thereof shall be binding on the parties.

ii.The place or venue of arbitration shall be in Dhaka.

iii.The arbitration shall be conducted by a sole arbitrator and BDM shall appoint a sole arbitrator.

iv.If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remaining of the Arbitration Agreement shall continue in full force and effect.

v.The terms of this Arbitration Agreement will continue, even after your relationship with BDM has ended.

vi.The arbitration proceedings shall be conducted in the English language.

vii.All claims and disputes within the scope of this arbitration agreement must be arbitrated on an individual basis and not on a class or collective basis, and you give up your right to participate in a class action or any other class proceeding.

viii.BDM may opt for fast track arbitration and request the arbitral tribunal, before the commencement of the arbitration proceedings or during the course of the arbitration, to complete the proceedings in a fixed time frame of 3 to 6 months.

C.BDM may elect to have resolved by means other than arbitration for disputes relating to infringement of BDM’s intellectual property rights.

21. Jurisdiction and Applicable Law

You agree that any dispute arising from your use of this Website shall be solely governed by the laws of the Peoples’ Republic of Bangladesh, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of courts of Dhaka, for resolution of such dispute.

22. Mode of Payment

A.Payment made by cash / cheque / net banking / mobile banking/ debit card / credit card / PayPal shall be in accordance with the prevailing applicable banking guidelines. Activation of paid BDM service shall be subject to realization of the said payment. In case of dishonour of cheque / demand draft / payment through electronic clearance system; you shall be liable to pay applicable bank's cheque / DD / electronic clearance system bouncing charges. Further BDM service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.

B.BDM uses third party payment gateways for collection of payment through modes other than cash / cheque / demand draft.

23. Refund and Assignment

A.The payments made by any BDM Member to BDM by way of membership / renewal fee / auto renewal are treated as non-refundable.

B.BDM shall not be liable to refund all or part of the subscription fees paid by any End User to BDM except as may be mandated by the ruling of the judicial / quasi -judicial authority / governmental authority / arbitral tribunal. No refund, which a End User becomes liable to pay, in case where such a decision is rendered by the judicial / quasi -judicial authority / governmental authority / arbitral tribunal, shall carry any interest component. Such refund may be remitted to you only after all the deductions of the applicable charges are made by BDM.

C.BDM Member shall not assign or transfer your End Usership to any other person or entity, and such an act shall be treated as violation of these Terms and BDM shall retain their right under Clause 2 (B) of these Terms.

D.Payment once made for BDM services cannot be assigned to any person / party or adjusted towards any other product or packages provided by BDM.

24. Renewal

A.All paid memberships are automatically renewed before the expiry of the term of the paid membership. You agree that your account will be subject to this automatic renewal feature.

B.When you first subscribe for your paid membership, you acknowledge that when your paid membership expires it will automatically renew for the duration and at the last paid price.

C.The maximum tenure of any package shall be 12 (twelve) months. Every BDM package post validity period (varies from package to package), shall be automatically renewed.

D.If you do not want your paid membership to automatically renew, you must cancel your paid membership. In case you have to mail for cancellation, mail to helpdesk@globalmatrimony.com

25. Membership Packages

A.BDM has various premium membership packages called Gold, Diamond, Platinum You may opt for any of BDM's premium membership packages varying between three months to one year with differing price to access various premium features.

B.The Fair Usage Policy (FUP) limit on Phone view count and Count on Personal message for all the premium membership packages are as follows:

Fair Usage Metrics Fair Usage Metrics Personal Message Count Phone View Count
Day Zero Paid Limit 50 20
Daily Limit 100 30
Weekly Limit 150 50
Monthly Limit 500 100
Total Limit 4000 750

C.To know the complete details on various Membership package and its benefits, please visit 'Payment Options' page.